Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items where applicable:
- Sale or Demo items
- Clearance Items
- Pre-Owned items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without original purchase documentation.
There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Warranty
-Each product we make carries a two year warranty against defects where applicable. Warranty period begins the day it is received by the customer. Some sale, demo or clearance items may not be covered under warranty due to product availability to be determined my the manufacturer.
-Any tampering, disassembly, opening of product in any way, modifications or self-repairs WILL VOID YOUR WARRANTY.
-Any misuse of the product and or mishandling of the product or using said products in any other way other than originally intended by the manufacturer be it verbal or written, WILL VOID YOUR WARRANTY.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wisdomcabletech70@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be 100% refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wisdomcabletech70@gmail.com and send your item to: 27 Hillsborough, Newport Beach CA 92660, United States.
Shipping
To return your product, you should mail your product to: 27 Hillsborough, Newport Beach CA 92660, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.